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Give the gift of choice with a Frank & Rio gift card. Perfect for the western enthusiast in your life, our gift cards work toward any of our premium apparel and accessories. Available in any amount, delivered instantly by email. Let them select their own style.
At Frank & Rio, we strive to process all orders within 24 hours. Please note that orders are not processed or shipped on weekends or holidays.
Shipping rates will be calculated at checkout based on the weight and dimensions of your order, as well as the destination of the shipment. We aim to provide the most economical and efficient shipping options available.
Currently, Frank & Rio ships to addresses within the United States and Canada only.
We want you to love your Frank & Rio shirt. If it isn't the right fit, we're happy to help.
Returns
To start a return or exchange, click here. Once your request is approved, we'll email you a prepaid return shipping label and return instructions.
Exchanges
The quickest way to receive a different size or style is to return your original item and place a new order once your return has been initiated.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong item, contact us right away so we can make it right.
Non-Returnable Items
Sale items and gift cards are final sale and cannot be returned.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to post the refund.
If it's been more than 15 business days since your refund was approved, please contact us at customerservice@frankandrio.com.
